Refund and Returns Policy

HomeRefund and Returns Policy

Last Updated: 20th March 2025

Thank you for shopping at Aliveora.com. We aim to make your experience seamless with our health and fashion accessories, including stylish masks. Please review this policy carefully.

Overview

You have 14 days from the delivery date to request a return. After 14 days, returns or refunds are not eligible.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in original condition (tags, packaging, and labels intact).
  • Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

  • Masks or hygiene products with broken seals or signs of use.
  • Worn/altered personal care accessories (e.g., jewelry, hair items).
  • Gift cards or final sale/promotional items.

Return Process

  1. Contact Us First: Email support@aliveora.com to request a return.
  • Include your order number and reason for return.
  • We’ll provide the return shipping address and instructions.
  1. Ship Your Item:
  • Return the item to the address provided by our team.
  • Do not ship returns to the manufacturer.

Restocking Fee for Change of Mind:

  • If you’re returning an item simply because you don’t like it, a 20% restocking fee will apply.
  • This fee covers processing and repackaging costs.

Refunds

  • Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the item.
  • Deductions Include:
  • 20% restocking fee (for change-of-mind returns).
  • Original and return shipping costs (non-refundable).

Shipping Costs & Responsibility

  • You are responsible for all return shipping fees.
  • For expensive items, we recommend using a trackable/insured shipping service.
  • We are not liable for lost, delayed, or damaged returns.
Partial Refunds

Partial refunds apply if:

  • The item is returned after 14 days.
  • Tags/packaging are missing, or the item shows wear.
  • A 20% restocking fee applies (change-of-mind returns).

Exchanges

Exchanges are only offered for defective/damaged items:

  1. Email support@aliveora.com with order details and photo proof.
  2. Ship the item to the address we provide.

Gift Returns

  • Gifted items shipped directly to you will receive a gift credit.
  • Items shipped to the gift giver first will be refunded to them.

Questions?

Contact us at support@aliveora.com for help.

This policy applies only to purchases made on Aliveora.com.
Apexdigitalhub Limited reserves the right to update this policy.